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Report an Issue

To report bugs, tap "Contact Support" on our Help Center or email support@gaiagps.com. 

The best bug reports include this information:

  • Step-by-step instructions to reproduce the bug in the simplest possible way, starting with "open the app."
  • Tell us what device (iPhone/iPad/iPod) you are using.
  • If you can, tell us what version of iOS you are on, and what generation your device is.
  • If the app crashes, send your activity logs from the bottom of the settings menu

Send A Screenshot

For certain issues, it may be helpful to send a screenshot. To do that:

  • Hold down on the home and sleep/wake button on your iPad/iPhone at the same time.

    

  • The screen will flash and a screenshot will appear in your Photos.  
  • From your Photos you can email me the screenshot.  
 
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4 Comments

Date Votes
  • 0
    Avatar
    MC Dobbs

    Gaia is not completing track. I press record, it tracks for about 3 minutes, then stops. Any ideas why? It’s agravating to hike a couple of hours and find it only rcorded first 50 yds. It has done this last 3 hikes (2weeks).

  • 0
    Avatar
    Ashli Baldwin

    Hi MC,

    This was a recurring issue with some users in Gaia GPS Classic.

    We recently released a new version of Gaia GPS where this shouldn't happen anymore. It looks like you might have installed it recently. It has the app icon with the gold border.

    Can you try recording in the new version and tell me if you run into the same issue? 

    If you do, email support@gaiagps.com and we'll see what's going on!

  • 0
    Avatar
    Petey003

    Hi,

    I have had Gaia GPS for a few months now and love it, like everyone should!

    I recently purchased the new iPad Pro 11” that was released this month. The menu’s and screens aren’t loading properly. I’m not sure if it’s the IOS but when I tap the box/menu icon at the top left of the screen it only shows “record/trip”. 

    I can’t see my saved maps or settings. I can only see record/trip.

    Could someone reach out? Are others experiencing this? Do you think it’s an update issue? 

    Thanks!

    Adrian

    petey003@gmail.com

  • 0
    Avatar
    Ashli Baldwin

    Sorry Adrian, that'll be fixed in the next update! You could join the beta testing group if you'd like to get a fix right now: https://help.gaiagps.com/hc/en-us/articles/115003639548-iOS-Beta-Testers

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