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Android - SD Card Issue with Android 6.x Update from 5.x

Samsung devices that update to Android Marshmallow are currently unable to utilize the SD card. We are investigating this issue and will update this article with any workarounds or fixes.

 

Update 7/12/16

This morning we released version 6.5.5 of the app containing a fix for this issue. You can update from the Google Play Store. If you experienced this issue, please let us know if the update is successful for your device.

 

Update 7/13/16

The recent update to 6.5.5 will correct the issue for those that are interested in updating to Android marshmallow.

If you previously made the update to Android Marshmallow, and are unable to move your root folder:

* We suggest deleting and reinstalling the app

* Be aware that this will cause loss of any data not synced to gaiagps.com. Learn how to sync here: https://help.gaiagps.com/hc/en-us/articles/216162067

* If you are unable to sync, you can export your data manually: https://help.gaiagps.com/hc/en-us/articles/215534498

 

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13 Comments

Date Votes
  • 1
    Avatar
    Ashli Baldwin

    We've been made aware that Samsung devices that update to Android Marshmallow are experiencing issues with the root folder. I've just updated this article to reflect that.

    We're still investigating the issue and I apologize for any trouble. I'll update this article as soon as I have more information.

  • 0
    Avatar
    Jeeper

    I have a Samsung S5 - My SD card settings/file system is the factory default.  I have not manually changed the SD path.

    Android Version 6.0.1


    Can you please elaborate this a bit more?: "Devices that use a non-standard filesystem or SD path will not appear as available when changing the root folder in Gaia GPS.

    Is there a way to manually correct this?

     

  • 0
    Avatar
    Erik Turner

    @Jeeper - if you can avoid the marshmallow update until Gaia updates, you'll be thankful! Even previously saved map tiles do not work since Gaia can no longer find any stored info on the phone.... still works fine if you have service (though then you're using cell data vs. wifi if you can pre-load...)

    Thanks in advance for the assistance, Ashli.

  • 0
    Avatar
    Ashli Baldwin

    Hi all,

    This morning we released version 6.5.5 of the app containing a fix for the SD card issue effecting Samsung users on Android Marshmallow. You can update from the Google Play Store.

    If you experienced this issue, please let us know if the update is successful for your device.

  • 0
    Avatar
    Erik Turner

    Unfortunately still no luck for me - I'm able to produce the same error of "Unable to access external storage. Please make sure SD card is mounted" when trying to download new maps. Can't switch the root folder location either.

     

    I am able to see my tracks... even when starting up in airplane mode... not sure if there are just some saved in a cache somehow? Or if that means it's able to get some info from SD card?? I did start the app with wifi at first, so maybe it pulled them down from the cloud and stored in cache which it's using now?? Maybe none of this helps anyway..

  • 0
    Avatar
    Ashli Baldwin

    Hi Erik, 

    Do you mind emailing your activity logs (Gaia GPS > Settings > Send Activity Logs)? Mention my name in the message so it gets routed back to me.

  • 0
    Avatar
    Erik Turner

    I get the error message "Unable to send logs" ... :/

  • 0
    Avatar
    Ashli Baldwin

    Hi Erik,

    See the update above. I suggest reinstalling the app after making sure that you've backed up your data.

  • 0
    Avatar
    Craig Jones

    New Samsung Galaxy 7, I also cannot access my SD Card for storage and the only version of Gaia GPS at Google Play is version 6.5.12. There is no version 6.5.5. Please help

  • 0
    Avatar
    Ashli Baldwin

    Hi Craig,

     

    Please email a bug report to support@gaiagps.com.

  • 0
    Avatar
    Erik Turner

    @ Craig - I have a Samsung Galaxy S5 and put these guys through the wringers trouble shooting. FYI the folder naming is odd, and on mine the SD card is the following:

    /storage/0000-0000

     

    good luck

    Erik

  • 0
    Avatar
    Craig Jones

    @Ashli Baldwin and @Erik Turner,

    I have resolved the issue, thanks to help from Aileen with Gaia Support, and the problem was not with Gaia GPS but with how my SD card is named within the APP. Like yours Erik, but mine is weirder:

    /storage/1AB6-1F59/

    Thanks, now I'll never be lost on or off the trail. (HA!)

     

  • 0
    Avatar
    Peter Wong

    Hi Support,

    Bought your app, loaded to Nexus 5x. Upon using :Import File", it shows a blank screen. No folders were evident. I successfully uninstalled and seeked refund. Please fix this so I can purchase again.

     

    Thank you

     

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